EY安永：2025年企业业务流程变革与创新调研报告

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2025 4 5 7 13 21 30 40 42 63 2025 5 7 114 2025 4 5 6 7 8 1 2 3 4 Why What How Who With What 5 ( ) / ( ) What? Who? How? With what? Why? (STRATEGY ….). 1 · —— 2025 6 —— —— —— —— Bottom Line 2030 AI 7 2025 8 2% 26% 43% 46% 46% 53% 58% 73% 2 Q 5 114 73% 58% 53% 46% 43% 26% 114 3 9 3 Q 5 0% 35% 43% 44% 46% 49% 57% 63% 63% 57% 49% 46% 44% 43% 35% 10 2025 11 ROIC WACC + - - - + 4 88% 59% 5 Q 1% 17% 23% 24% 26% 43% 59% 63% 88% 43% Lead to Cash 20% 17% 12 2025 13 … … RTR Record to Report Enterprise Performance Management ITR Issue to Resolution LTC Lead to Cash OTD Order to Delivery HTR Hire to Retire STP Source to Pay IPD Idea to Launch EPM IPD Idea to Launch LTC Lead to Cash OTD Order to Delivery ITR Issue to Resolution STP Source to Pay HTR Hire to Retire RTR Record to Report 14 2025 56% 34% 4%3% 3% 15 90% 56% 34% 2 3 7 Q 2~3 87% 2 31% 31% 25% 10% 31% 56% 8 Q 2 31% 31% 25% 10% 3% 16 2025 39% 28% 19% 14% 17 9 Q 28% 11% 28% 19% 14% 61% 53% 35% 2025 18 10 Q 4% 18% 35% 53% 61% 58% 44% 41% 11 Q 2% 15% 17% 22% 24% 28% 32% 41% 44% 44% 58% 58% 19 (EY Change Experience) 2025 20 ◼ ◼ ◼ ◼ ◼ ◼ P e r s o n a l i z e d P u r p o s e f u l I n s i g h t f u l I n t e r a c t i v e ◼ ◼ ◼ ◼ ◼ ◼ 21 12% 28% 15% 45% 2025 22 12 Q 12% 28% 60% 45% 15% → → → → 61% 26% 22% 13% 39% 23 2025 24 13 Q 26% 22% 13% 39% ◼ ◼ ◼ ◼ ◼ 68% 46% 15% 7% 32% 525 7% 15% 46% 32% 2025 26 14 Q 21% 39% 16% 8% 16% 527 15 Q 2 ≥1000 500-1000 300-500 100-300 100 ◼ 100 ◼ 100-300 ◼ 300-500 ◼ 500-1000 ◼ 1000 33% 50% 11% 6% 67% 22% 11% 2025 28 79% 100 39% 100 300 16% 300~500 8% 500~1000 16% 1000 1000 22% 11% 16 1000 1000 2024 500 61% 100 500 17% 50 100 6% 10 50 17% 2025 2024 33% 20% 2024 12% 35% 2025 529 17 Q 2025 2024 33% 20% 12% 35% 74% 26% 17% 18 Q 17% 17% 26% 74% + 2025 30 Business Process Management BPM ◼ ◼ ◼ IT BPM BPM 531 1993 Michael Hammer James Champy 83% 76% 68% 67% 66% 19 Q 0% 66% 67% 68% 76% 83% 2025 32 4 533 20 2025 34 21 Q 46% 25% 20% 9% 54% 25% 29% 9% 535 APQC American Productivity and Quality Center 22 Q 24% 46% 23% 8% 76% 46% 23% 8% 24% 2025 36 82% 58% 42% 26% 23 Q 18% 24% 16% 16% 26% 537 5 ◼ ◼ ◼ ◼ ◼ ◼ APQC SCOR ITIL ◼ PMP Togaf LSS 2025 38 40% 14% 46% 24 Q 46% 14% 29% 11% 539 65% 32% 27% 6% 35% 25 Q 35% 32% 27% 6% 2025 40 5 61% 58% AI 57% 53% IT 50% 4 46% 541 26 Q 1% 18% 23% 29% 39% 46% 50% 53% 57% 58% 61% IT IT AI 50% IT Life Science Health 2025 42 52% 45% 29% 26% GMP 23% 23% 16% 13% Top Line Lead to Cash Bottom Line 543 27 Q 52% 45% 29% 26% 23% 23% 16% 13% 0% 0% CRM GMP eTMF 2025 44 71% 58% 55% 28 Q 3 0% 23% 48% 55% 58% 71% GXP 48% 23% 545 71% 48% 42% 39% 29% 29 Q 3 0% 29% 39% 42% 48% 71% 2025 46 74% 48% 35% 29% 16% 30 Q 3 0% 16% 29% 35% 48% 74% 547 59% 48% 41% 38% 34% 31% 31% 28% 0 2025 48 31 Q 0% 0% 28% 31% 31% 34% 38% 41% 48% 48% 59% 42% 24% 24% 10% 549 2030 2030 2030 90% 42% 24% 24% 10% 2030 32 Q 2030 48% 21% 21% 10% 2025 50 90% 48% 21% 21% 10% 33 Q 48% 14% 17% 21% 551 79% 48% 14% 17% 21% 34 Q 2025 52 90% 86% 83% 69% 66% 66% 48% 38% 34% 553 35 Q 0% 7% 34% 38% 48% 66% 66% 69% 83% 86% 90% 17% 42% 24% 17% 2025 54 83% 17% 42% 24% 17% 2030 36 Q 2030 17% 42% 31% 10% 553 90% 17% 42% 31% 10% Q37 2025 56 88% 76% 52% 52% 44% 40% 36% 36% 32% 557 38 Q 0% 32% 36% 36% 40% 44% 44% 52% 52% 76% 88% 2025 58 RPA 88% 52% 44% 40% 40% 20% 559 39 Q 20% 40% 40% 44% 52% 88% 2025 60 84% 84% 36% 24% 40 Q ? 0% 24% 36% 84% 84% 561 68% 40% 36% 20% 16% 41 Q 12% 16% 20% 36% 40% 68% 44% 28% 12% 16% 2025 62 ESG 2024 ESPR DPP ESG ESG ESG 56% 16% ESG 12% 28% 44% ESG ESG 42 Q ESG ESG ESG 43 563 64 2025 114 114 42 44 28 31 29 29 25 Q Q 27% 26% 25% 22% 37% 39% 24% 80% 10 11% 5 10 9% 3 5 Q Q 2024 25% 18% 13% 29% 4% 11% 80% 11% 9% 10 5 10 3 5 ≥500 100-500 50-100 10-50 5-10 5 90% 2024 5 25% 500 18% 100~500 13% 50~100 29% 10~50 4% 5~10 Bruce Zhong Adam Chen Evelyn Wang Cynthia Tian Cynthia.tian@cn.ey.com Benjamin Lei Benjamin.lei@cn.ey.com Jason Wang Jason.b.wang @cn.ey.com Bruce Zhong bruce.zhong@cn.ey.com Norman Wu Norman.wu@cn.ey.com Adam Chen Adam.j.chen @cn.ey.com Evelyn Wang Evelyn.sy.wang@cn.ey.com Sharry Wu Sharry.wu@cn.ey.com Business Process Reengineering Center of Excellence, BPR CoE ◼ ◼ ◼ | 150 All in Ernst & Young Global Limited Ernst & Young Global Limited ey.com/privacy ey.com © 2025 APAC no. 03023611 ED None ey.com/china