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Digital Transformation Consulting Guide WHITEPAPER Introduction The digital era offers incredible opportunities to transform business processes for the better. But how do you get it right? How do you engage in the right transformation, minimize risks, and maximize outcomes? Digital transformation is a unique beast with hidden pitfalls and hidden opportunities. Luckily, expert consulting can help—especially if you lack expert resources on staff, as our clients often do. Here’s everything we’ve learned in 30+ years of digital transformation consulting. Digital Transformation Consulting Guide 1 Finding the right consultancy for a smart transformation Digital transformation is the process of redesigning business operations to deliver more value through technology. It’s a broad term that can cover anything from an email migration to the introduction of AI. Since so many things fall under digital transformation, our clients have a wide variety of strategic purposes for such projects. Common goals include: Creating new growth opportunities Reducing cost and human error Giving employees and customers 100% accurate data in every touchpoint Creating a better customer experience Digital transformation projects come in all shapes and sizes. But the key to digital transformation is that it never stops. The healthiest organizations adopt a continuous view of transformation. They pursue one limited, highly achievable project after another. But how do you define your goals and your path forward with digital transformation? Global enterprises may have the experts on staff to assist with this. For the rest of us, digital transformation consulting is the answer. What is Digital Transformation? 2 Digital Transformation Consulting Guide 3 Digital Transformation Consulting Guide Digital transformation comes with numerous benefits, especially when you engage an expert consultancy. With the right partner and the right strategy, you get: Increased efficiency. Outdated processes and technology often create invisible waste. Digital transformation uncovers and addresses these issues. Decreased cost. If you’re using legacy software for a process—or no software at all—then you’re spending more than you need to on that process. Digital transformation uses robust technology to reduce these costs. Better customer experience. If you’re hard to do business with, it may be time to transform your customer experience. Technologies like ecommerce, customer portals, and AI chatbots can empower customers to solve their problems more easily. This builds loyalty and helps differentiate your company from the competition. Better business data. How can you make strategic decisions without accurate data? Digital transformation empowers you to replace ambiguity with hard data from new technologies. This makes it easier to choose the right course of action. Revenue and profit growth. When you transform customer experience and internal operations, you attack profitability from two directions. Aligning with customer expectations can increase revenue, while transforming operations can reduce costs. Put these two together, and you have growing profits. Clearly, digital transformation offers incredible gains to companies that pursue it. But how do you pursue it? Should you keep things in-house or engage a consultancy? Spoiler alert: Consulting is the most economical way to get the biggest impact from transformation while minimizing the risks. Benefits of Digital Transformation Consulting A good consulting firm knows what’s working in digital transformation (and what isn’t). They stay on top of evolving trends. With many projects under their belts, they can advise on the right path forward in your unique situation. We bring 30+ years’ experience to the table when it comes to transformation strategy. Our team offers several benefits that you can’t get if you do digital transformation strictly in-house. Access to experts. If your team has their hands full with day-to-day operations, it’s tough to stay on top of emerging trends in digital transformation. Consulting offers an outside perspective that’s dialed in to opportunities you may not know about. A proven process. A successful digital transformation lives (or dies) by the process you engage for the project. It’s essential to uncover every stone and account for the downstream impacts of every change. You could cut your teeth on your own transformation, but it’s more beneficial to engage experts (like the Corsica team) who’ve implemented many transformations. In fact, the right consulting firm should come with a proven process that they can apply to your situation, tweaking as necessary. That’s one of our passions here at Corsica. A roadmap for continuous evolution. Digital transformation is never finished—because everything from customer needs, to technology, to cybersecurity never stops evolving! When you work with a consultancy, you get a roadmap that looks beyond your initial transformation project. This ensures that you embed transformation into your organization’s lifeblood, staying ahead of new trends and always meeting customer expectations. Here at Corsica Technologies, we’ve helped hundreds of clients achieve the transformations that matter most. Learn how the Honor Flight Network replaced manual paperwork with an automated system. This transformation made it easier than ever for veterans to travel to Washington, D.C., to visit the monuments dedicated to their sacrifice. 4 Digital Transformation Consulting Guide 5 Digital Transformation Consulting Guide Digital Transformation Trends Here at Corsica Technologies, we’re seeing significant new trends in digital transformation when we consult with clients. All companies are trying to get better at what they do, and technology is a key enabler in that endeavor. Here are the top trends we’re seeing. From Microsoft Copilot to ChatGPT, AI is here to stay. The question is how organizations can use these tools to increase efficiency, differentiate from the competition, and improve outcomes. While AI is powerful, it’s not a simple matter of launching a tool and seeing results. Two primary concerns come up with this digital transformation trend. Data readiness. Most organizations keep their data in siloes due to legacy processes and systems. This makes it challenging to leverage AI comprehensively, as the tool needs access to all business data—and that data must be structured properly. For many organizations, the first step is to cleanse and organize their business data before embarking on their AI journey. This is one of the first things we examine in a consulting engagement. Cybersecurity. Believe it or not, tools like ChatGPT can create cybersecurity issues. Long story short, anything entered in a ChatGPT prompt can emerge in an output for any user. This is one of the biggest reasons we recommend that Microsoft customers use Copilot rather than ChatGPT—because Copilot protects customer data in a way that ChatGPT doesn’t. Large global enterprises may have the resources on hand to deal with these challenges in-house. For the rest of us, it usually makes more sense to engage in AI strategy consulting to ensure your organization is prepared (and to get the most out of AI). A) Adopting AI… while taking care to strengthen cybersecurity B) Fixing data integration issues for good (especially EDI) Lack of data integration causes significant issues in today’s fast-paced business environment. In fact, integration is one of the biggest trends we see in digital transformation. These issues hurt, no matter what part of the organization they affect. But there’s one area that’s especially problematic. It’s EDI integration. EDI technology processes essential documents like purchase orders, invoices, advance shipment notices, and more. In numerous industries, EDI is the lifeblood of a company and its relationships with trading partners. When EDI integration breaks down, the operational impact is immediate— and painful. Our clients come to us to get leaner, more reliable performance through EDI. Th